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Authorized TrueFlame Dealer | For official company website, visit www.trueflame.com

Cancel Request

To better assist you, complete the following form so we can review your cancellation request.
Please consider the following points to ensure item(s) are within Brandster's Cancellation Policy.

Top Points To Consider:

  • You have 24 Hours from date of purchase to request a cancellation without possible fees.
  • Special ordered product(s) are not eligible for cancellation after production starts.
  • Manufacturer/distributor restocking fees may apply.
  • If any product(s) have shipped, ANY and ALL SHIPPING COSTS associated with the product will be the customer's responsibility and deducted from the refund or credit.
  • Orders unable to be delivered, or refused will be subject of fees for shipping and restocking that will be deducted from credit.
  • If Item(s) arrive damaged, a Warranty Request will be submitted with the manufacturer or distributor if applicable.
  • If your cancellation request is approved the process can take up to 10-15 business days to complete.

Please review Brandster's full Cancellation Policy before proceeding with your request.